WHAT IS YOUR REFUND AND RESCHEDULE POLICY?
Any personal training sessions can be cancelled/rescheduled 48 hours in advance completely free of charge.
Online Coaching can be cancelled anytime, but there are no refunds on the service once it is charged.
Any cancellation within a 24 hour time frame of the scheduled session or no show to a session will result in the client still being charged for that session.
WHAT ARE THE PAYMENT OPTIONS?
One on One personal training can be purchased in packages.
We take debit and credit cards.
Our weekly package options are subscription based so they charge on the same date every week automatically. You may also cancel anytime.
Online Coaching is only available for purchase as a weekly subscription
DISCOUNTS
Student Discount 10% - Must be able to prove current enrollment
Military Discount 15% - Must be able to prove with active military ID or other proof of service.
First Responder Discount 15% - Must be able to prove you are currently working as a first responder.
Special Needs Discount 25%
Client Confidentiality and Privacy Policy
At TJE Performance, we take the privacy and security of your personal information seriously. This privacy profile outlines our commitment to protecting your data and explains how we collect, use, and store information as part of our personal training services.
Information Collection:
We may collect the following types of information to provide personalized fitness training services:
- Personal Details: Name, age, gender, contact information.
- Health and Fitness Information: Medical history, current health conditions, fitness goals.
- Physical Assessment Data: Body measurements, weight, height, fitness assessments.
- Training Progress: Records of exercises, workouts, progress photos.
Use of Information:
The information we collect is used for the following purposes:
- Tailoring Fitness Programs: To design customized fitness and nutrition programs.
- Safety and Health: To ensure workouts are safe and appropriate for your individual needs.
- Communication: To contact you regarding appointments, updates, and important information.
- Progress Tracking: To monitor your fitness progress and adjust training plans accordingly.
Data Security:
We take measures to protect your data from unauthorized access or disclosure. Your information is stored securely and is accessible only to authorized personnel.
Confidentiality:
Your personal information will not be shared with third parties without your explicit consent, except when required by law.
Client Consent:
By signing up for personal training services with TJE Performance, you consent to the collection, use, and storage of your personal information as outlined in this privacy profile. You also consent to the collection, taking, and posting of progress pictures, or content recorded during the training sessions.
Data Retention:
We retain your information for as long as necessary to provide our services. If you wish to have your data removed, please contact us.
Changes to Privacy Profile:
We may update our privacy profile from time to time. Any changes will be communicated to you.
Contact Information:
If you have any questions, concerns, or requests regarding your personal information, please contact us at Contact@TJEPerformance.com
legal advice to ensure that your privacy profile is comprehensive and compliant with relevant laws.